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Your Account, Your Data, Your Rights

When you open an account with erigo4, we're transparent about how we handle your personal information, payment details and account access.

Data security and encryptionAccount access and verificationPayment method protectionSupport and dispute channels

Explore the Lobby Read FAQ

How We Operate and What Applies to You

erigo4 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account on erigo4 is subject to our terms of service, which set out the rules for deposit, withdrawal and account closure. Access to the platform depends on local law in your region. When you deposit via DANA, OVO, GoPay or QRIS, those payments are processed

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by licensed payment partners; erigo4 holds your funds in segregated accounts to keep them separate from operational money. We collect your name, email, phone number and payment details at sign-up; these are encrypted and stored securely. Withdrawals are verified before processing to prevent fraud and comply
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with anti-money-laundering rules. You have the right to request your data, update your details, or close your account at any time by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

How to Reach Our Legal and Support Team

We keep multiple channels open so you can ask about your account, data, or any policy question.

Email Support Send account or legal questions to [email protected]. We reply within 24 hours, and your message is logged for record-keeping and dispute resolution.

Live Chat Chat with our support team directly through the platform lobby. Available seven days a week, 08:00–23:00 Indonesia time, for immediate help with account or policy questions.

Phone Support Call our legal support line at +62 21 5000 8800, Monday–Friday 09:00–17:00 Indonesia time, for complex account or data access requests.

ACCOUNT SECURITY

How We Protect Your Data and Account

Security is built into every step of your erigo4 experience. We use encryption to protect your login, payment details and personal information from the moment you sign up.

Data Encryption

All communication between your device and our servers is encrypted using industry-standard TLS 1.2. Your password is hashed and never stored in readable form.

Account Verification

When you sign up, we verify your email and phone number. Withdrawals require a second verification step to confirm your identity and prevent unauthorised transfers.

Payment Security

We never store your full payment card or bank details. DANA, OVO, GoPay and QRIS payments are processed through encrypted secure gateways operated by licensed providers.

Cookies and Tracking

We use session cookies to keep you logged in securely. Analytical cookies help us understand how the platform works; you can disable them in your browser settings at any time.

Data Retention

Account data is kept for the duration of your account and 24 months after closure, unless local law requires longer storage for tax or regulatory reasons.

Request Your Data

Email [email protected] to request a copy of all data we hold on your account. We'll send it within 14 days in a readable format.

Legal Questions About erigo4 Answered

Below are answers to the legal and account-security questions we hear most often from our Indonesia players. If your question isn't here, reach out to our support team via email or chat.

Yes. Your payment details are encrypted and never stored on our servers. DANA, OVO, GoPay and QRIS payments go directly to licensed payment processors; we only see confirmation that the deposit succeeded. Your account is verified before any withdrawal.

When you close your account, your personal information is securely deleted within 24 months, unless we're required to keep it longer for tax or legal reasons. You can request a copy of your data before closing via [email protected].

Yes. Contact our support team within 30 days of the transaction with your account details and payment reference. We'll investigate with your payment provider and respond within 14 days. Email [email protected] or call +62 21 5000 8800.

Log into your account, go to Settings > Profile, and update your email or phone. Confirm the change via the verification link we send. This keeps your account secure and ensures you receive important notices.

When you withdraw funds, we verify your identity and check transaction history to comply with anti-money-laundering rules. Large or frequent withdrawals may require additional documentation. Our compliance team will contact you if needed.

Your data is stored on secure servers in Indonesia. Only our support, security and compliance teams can access it, and only for account support, fraud prevention or legal compliance. We never share your data with third parties for marketing.

erigo4 operates under Indonesian regulations. Access to the platform and the ability to place wagers depends on local law in your region. Your account terms and any disputes are governed by the laws of Indonesia. Contact our legal team if you have questions.

Your Account, Your Data, Your Rights

How to Reach Our Legal and Support Team

How We Protect Your Data and Account

Data Encryption

Account Verification

Payment Security

Cookies and Tracking

Data Retention

Request Your Data

Legal Questions About erigo4 Answered

01 Is my account information secure when I deposit via DANA, OVO, GoPay or QRIS?

02 What happens to my personal data if I close my account?

03 Can I dispute a deposit or withdrawal on my account?

04 How do I update my registered email or phone number?

05 What are your anti-money-laundering verification steps?

06 Where is my account data stored, and who can access it?

07 What is erigo4's legal status and which law applies to my account?

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