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How We Handle Your Privacy at erigo4

Your account information, payment details and gameplay activity stay secure with us.

Your login & account steps are encryptedPayments via DANA, OVO, GoPay and QRIS are verified safelyYou can request your data or ask us to delete it anytime
erigo4 How We Handle Your Privacy at erigo4
GET IN TOUCH

How to Exercise Your Privacy Rights

Live Chat Open your account and head to the Help section in the lobby. Our support team is online 08:00–22:00 WIB every day to answer privacy questions and process data requests within 7 business days.
Email Request Send your data access, correction or deletion request to our privacy team at [email protected]. Include your account username and the specific data you need. We'll confirm receipt and respond within 10 business days.
Account Settings Log into your account, go to Settings > Privacy & Security, and manage cookie preferences, email notifications and data retention options. Changes take effect immediately.
DATA SECURITY

How We Protect Your Privacy

Encryption & Storage

Your password is encrypted with SSL technology and never stored in plain text. Payment details and personal information are kept on secure servers with restricted access. We delete inactive account data after 24 months unless you ask us to keep it longer.

Withdrawal Verification

Before we process a withdrawal to your DANA, OVO, GoPay or QRIS account, we verify your identity and confirm the destination wallet belongs to you. This takes 1–3 minutes on average and protects both your account and your funds.

Cookie & Tracking Consent

We use cookies to remember your login details and game preferences. When you first visit erigo4, you can choose which cookies to accept. You can change your choices anytime in Settings > Privacy & Security without affecting your account access.

Third-Party Sharing

We do not sell your personal data. We share only essential details with payment processors (DANA, OVO, GoPay, QRIS), fraud-detection partners and our support providers where necessary to process your transactions and keep your account safe.

Data Retention Rules

Your account data is kept for the lifetime of your account. After you close it, we retain transaction records for 7 years to comply with local financial rules, then delete the rest. You can request earlier deletion where local law permits.

Policy Changes & Notice

If we update this privacy policy, we'll email you 14 days in advance. Major changes (like new data collection) require your consent. Minor updates (like contact details) take effect immediately after posting here.

Privacy Policy Questions Answered

Yes. Log into your account and go to Settings > Privacy & Security, or email [email protected] with your username. We'll send you a complete copy of your data within 10 business days. Players in Yogyakarta and across Indonesia can make this request anytime, where local law permits.

Your account details and gameplay history are deleted from our active systems within 30 days. Transaction records (for DANA, OVO, GoPay, QRIS and bank transfers) are kept for 7 years to comply with financial regulations, then permanently removed. You can request faster deletion by contacting support.

Yes. Your DANA, OVO, GoPay or QRIS details never pass through our servers in plain text. Payment processing is handled by encrypted gateways operated by certified third parties. We verify every deposit within seconds and flag anything unusual to protect your account.

We only share personal data with payment processors (DANA, OVO, GoPay, QRIS), fraud-prevention services and our customer-support team where necessary to process your account. We do not sell or rent your information to advertisers or unrelated businesses.

Session cookies expire when you log out. Preference cookies (your language, theme, favourite games) last up to 12 months. You can delete them anytime via your browser or through Settings > Privacy & Security in your erigo4 account. Deleting cookies won't affect your account or balances.

Contact our support team immediately via live chat (08:00–22:00 WIB) or email [email protected]. We'll review your account for suspicious activity, reset your password if needed and guide you through securing your payment methods. Urgent issues are addressed within 2 hours.

Yes. Open your account, go to Settings > Notifications, and uncheck marketing emails. You'll still receive account alerts (login notices, withdrawal confirmations, policy updates) because those are essential for your security and account management where local law permits.